Thomas Patrick Levy is a developer, and for a while thought his work was done when the product or site shipped. And then he learned that the real work starts after launch when the emails and forum posts start rolling in.
Ever screamed over customer questions or cried over customer complaints? Join Thomas at 3:40 PM on July 10 in the Dwarf Star as he shares what he’s learned as a developer about interacting and empathizing with non-developers looking to him for help, education, and respect no matter how absurd or obvious the question may seem to him.
Thomas is a poet, weightlifter, and web developer.