Session Spotlight: Customer Care with Levan Apriashvili

Join Levan Apriashvili in the Salt Creek Trail on Saturday, June 6 at 2:50 PM to discuss what superior customer care is and what it can do for your business.

Ours is an age where power has shifted from corporations and companies to the common user. With the rise of the Internet and social media, consumers have a voice that echoes over marketing. Poor customer care comes with an incredibly high cost: 89% of consumers have stopped doing business with a company after experiencing poor customer service. A customer is 4 times more likely to buy from a competitor if the problem is service related vs. price or product related.

Focus on customer care has an incredibly high value: 81% of companies who deliver superior customer care outperform the competition in market share; 60% of customers will pay more for better customer care and customer retention is 5x more profitable. In this talk, Levan will guide us through the process of recruiting, training and motivating a high-performance customer care team, as well as demonstrate the value in investing in centralized in house systems, automation and tools that help your customer care team deliver an outstanding quality of service to positively impact your bottom line.

About sarahwnyc

Sarah Wefald is a senior product manager, focusing on end-to-end B2B SaaS solutions for state & local government, finance, and education industries. She is also the founder and principal of Mother Blackbird, a digital solutions agency. Sarah has led a number of sessions on topics like WordPress development, as well as product and project management. Additionally, Sarah volunteers for Orange County WordPress, sharing knowledge, guidance and opportunities to those exploring careers in tech. Sarah attended Mount Holyoke College, where she earned a Bachelor of Arts degree in English.